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SmartLake is a not for profit group of passionate people sharing ideas on how smart technologies can be used in business day to day operations and how business can leverage them to define new business models. We are particularly interested in practical use cases for Artificial Intelligence and Blockchain in the finance industry.
As we come from the Geneva Lake region in Switzerland, we named it in reference to our beautiful lake and mountains.
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Banking and Chatbots: “Show me the money”
In the banking industry, conversational assistant ( also called digital agent, chatbot, digital assistant or virtual assistant ) projects is the new black
Conversational Assistants in Banking: Designing Flexible Dialogues
In the previous article on the same topic, I shared a few lessons learned while developing a simple chatbot for client on-boarding and came to the conclusion that technology was not the main challenge, but finding the right dialogue and make it appealing and as natural as possible. Now the question is what is natural while talking or chatting to a banking virtual assistant. Let us discuss how to approach the design of such a dialogue.
On-boarding Virtual Assistant: Myths and Reality
There is quite a number of myths and legends about virtual assistants. When reading the news and articles, it seems artificial intelligence can learn about everything and then reproduce anything it has learned. This is somewhat true. If it is not trained with business context and rules, that is not helpful. The same applied to artificial intelligence applied to virtual assistants or chatbots.
Rationale We can see an increasing demand for personalized digital services in financial services. An article from BCG on the topic is helping in understanding the challenges and the opportunities of personalization in banking...
Introduction The WEF has published a very interesting white paper describing various privacy enhancing techniques. You can find the document under...
Improving the Banking Onboarding Assistant In a previous article, https://smartlake.ch/on-boarding-virtual-assistant-myths-and-reality/, we have demonstrated how to use a banking virtual assistant to assist client on boarding....
There is quite a number of myths and legends about virtual assistants. When reading the news and articles, it seems artificial intelligence can learn about everything and then reproduce anything it has learned. This is somewhat true. If it is not trained with business...
Introduction In the previous 4 articles we have illustrated the usage of Google and AWS NLP APIs. We have also experimented the spacy library to extract entities and nouns from different documents. We have shown how to improve the modle using pattern matching function...
Introduction In the previous 3 articles we have illustrated the usage of Google and AWS NLP APIs and experimented the spacy library to extract entities and nouns from different documents. We have chosen to use personal profiles and job description, as this is a common...
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